Installation Problems

1. What is the system requirements?

Answer:
A server (shared web hosting is fine) that supports PHP 4.1 or above with bcmath module enabled, MYSQL database Version 3.23 or above, and allows you to upload files.

2. After installation is done, I hit 500 Server Error or 500 internal Server Error. Why?

You may try delete the .htaccess file in your software folder and see if it works. In some Apache server setting, they are not allowed to use .htaccess file to change PHP.ini setting. Therefore, you may experience this error.

3. Why do I see the following messages during installation setup?

- The following error has occurred: The required module is not available! Details: Required module: bcmath

Answer:

This is because a PHP module BCMath module is disabled by your web host. You require to ask your web host to enable this module.

In PHP Ver 3, BCMATH module can be used only when this module is disabled. But in PHP4, BCMATH module can be used only when this module is enabled.

Two Solutions:

1. Simply ask your web host to enable the module if they are using PHP 4 or above, the problem can be solved. To enable BCMath module, ask a system administrator or your web host company to add one line statement in the PHP configuration file, i.e. PHP.ini:

--enable-bcmath

2. Change Web Host. If your web host refuses to enable BCMath, you could consider change your web hosting company. It does more good than harm because it allows sophisticated script can be installed to your website. It benefits to your future.

A web host with BCMath enabled does not mean their price is higher. It just depends on whether a web hosting company is keeping abreast with the latest PHP technology only.

If you require us to recommend some web hosting company with BCMath enabled, you can visit our web hosting company suggestion list.

For more information about BCMath module, here is a descrption from PHP manual:

1. BCMath Arbitrary Precision Mathematics Functions

For arbitrary precision mathematics PHP offers the Binary Calculator which supports numbers of any size and precision, represented as strings.

2. Since PHP 4.0.4, libbcmath is bundled with PHP. You don't need any external libraries for this extension.

3. In PHP Ver 4, these functions are available if PHP was configured with --enable-bcmath. In PHP Ver 3, these functions are only available if PHP was NOT configured with --disable-bcmath.

The windows version of PHP has built in support for this extension. You do not need to load any additional extension in order to use these functions.

4. What is MYSQL Access Host?

Answer:
Usually, the name is called localhost. If not, you should contact your web hosting company for details.

5. Installation is ok. I can login to my adminstration panel, but I cannot generate any link page. Why?

Answer:
First, check if your link page folder's permission setting is correct or not. You must chmod 757 or chmod 777 of your link page folder (in Unix/Linux servers), or grant full "write" access (in Windows server)

Second, check whether your link page templates are correctly edited. Majority of the problem is because users do not put the correct software tags into the templates. The software, therefore, cannot generate the link page.

Third, please check if the physical path set to store your link pages is correct.

6. After I upload official licence, I still see trial message. Why?

Answer:
Usually, it is due to cache problem in browser. Just close your browser, and open a new browser. Visit your page and you will see trial message removed.

7. After installation, I cannot access the administration panel. Instead, I see a statement about code encoding and SourceGuardian. Why?

e.g. /home/filipeee/public_html/linkexchange/index.php is protected by SourceGuardian and requires file ixed.lin.4.3.3.pxp. Please read SourceGuardian protected scripts manual.

Answer:

This problem does not exist in our latest version. It only happens for earlier version with two possible situation:

1. Your web host may turn Safe_Mode to "On" status or turn enable_dl() to "Off". You require to ask your web host to turn Safe_Mode to "Off" or turn on enable_dl() in php.ini (Off is a default setting in PHP but some web host may turn it to On)

2. It is likely that you did not upload all files stored under folder name ixed. In addition, you web host company may not support the decoding function. You should contact your web host to write a command line to their PHP configuration file php.ini:

extension=ixed.xxx.y.y.y.pxp;

"xxx" is "win" for Windows, "lin" for Linux and "fre" for FreeBSD;
"y.y.y" is version of PHP your web host has.

In some case especially for some Windows platform, you may provide the ixed file to your web host and ask your web host to upload the ixed file to their PHP's "extension" folder.